Privacy & Cookie Policy

Who we are

Four Four Finishes (Four-Four Finishes) is a plastering, rendering and dry lining business based in Organford, Dorset. We are the “controller” of the personal information described here, which means we decide how it is used.

For any question or request about your information, email info@fourfourfinishes.co.uk or call 07824 859412.

What we collect and why

When you get in touch

If you use our enquiry form, phone us, email us or message us on Facebook, we collect your name, email address, phone number and anything you tell us about your project. We use it to reply, arrange a visit and give you a quote.

Legal basis: taking steps you ask for before a contract, and our legitimate interest in answering enquiries.

When we carry out work for you

We keep your name and contact details, the address of the property, details of the job, and our quotes and invoices.

Legal basis: carrying out our contract with you, and meeting our legal obligations, such as keeping financial records for HMRC.

When you visit this website

• Always: our web host records technical details such as your IP address and browser, to keep the site secure and working (our legitimate interests). We also store your cookie choices.
• Analytics, only if you agree: Google Analytics and our web agency’s statistics show us which pages are visited, roughly where visitors are (town or region), what device they use and how they found us.
• Call tracking, only if you agree: the site shows a tracked phone number from CallTrackingMetrics. If you call it, CallTrackingMetrics records the number you called from, the time and length of the call, and the page or advert that led to it, then connects you to us.
• Google Maps, only if you agree (or click “Show map”): Google receives your IP address and may set cookies.

Legal basis: your consent for analytics, call tracking and maps. You can withdraw it at any time using Cookie settings.

We never sell your information, and we don’t make automated decisions about you.

Who we share it with

We use trusted providers who handle information for us, only as we instruct:

• Expect Best Ltd, our website and marketing agency, which runs the enquiry form and our analytics
• Zoho, which provides the enquiry form (Zoho Forms), protected from spam by Google reCAPTCHA
• Google, for Google Analytics, Google Tag Manager and Google Maps (only with your consent)
• CallTrackingMetrics, for call tracking (only with your consent)
• SiteGround, which hosts this website
• Microsoft, which provides our email (Microsoft 365)

We may also share information where the law requires it, for example with HMRC.

Transfers outside the UK

Some of these providers, such as Google, Zoho and CallTrackingMetrics, may handle information outside the UK, including in the USA. When they do, they use safeguards recognised under UK data protection law, such as the UK–US data bridge or the UK International Data Transfer Agreement.

How long we keep it

• Enquiries that don’t lead to work: up to 14 months, then deleted.
• Customer records (quotes, invoices and job details): 6 years after the job, for tax and legal reasons.
• Analytics data: no longer than 14 months.
• Call tracking records: no longer than 14 months.

Your rights

You have the right to:

• get a copy of the information we hold about you
• have it corrected if it’s wrong
• have it deleted, or its use restricted
• object to how we use it
• receive it in a format you can pass to someone else
• withdraw your consent at any time, without affecting anything done before

To use any of these rights, email info@fourfourfinishes.co.uk or call 07824 859412. We’ll reply within one month, and there’s normally no charge.

If you’re unhappy with how we’ve handled your information, please tell us so we can put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint (opens in a new tab) or on 0303 123 1113.

Cookies

Cookies are small files stored on your device. We only use essential cookies unless you agree to more, and you can change your choice at any time.

Cookie settings

The video on one of our blog posts plays with Vimeo’s “do not track” setting, so Vimeo doesn’t set cookies.

Changes to this policy

If we change how we use your information, we’ll update this page and the date at the top.